Frequently asked questions
Everything you need to know about shopping with Lily & Owen California.
Do you offer free shipping?
Yes, we offer free shipping on all orders. There are no additional shipping costs for your order.
Can I return an item if it doesn’t fit or if I don’t like it?
Yes. You can return your order within 30 days of receiving it. Items must be unworn, undamaged, and in their original condition. To start a return, please contact us through our Contact Page or email us at info@lilyandowencalifornia.com. For complete information, please refer to our Return & Refund Policy.
How can I track my order?
Once your order has been processed and tracking information becomes available, you will receive an email with your tracking details. You can use these details to follow the progress of your shipment.
What payment methods do you accept?
We accept Credit Cards (Visa & Mastercard), Apple Pay, Google Pay, and Shop Pay. The payment methods currently available for your order will be displayed at checkout.
Is my payment secure?
We use secure checkout technology to help protect your payment information during the checkout process.
How long does shipping take?
Orders are typically processed within 1–3 business days. After processing, delivery typically takes 6–10 business days. Delivery times may vary depending on your location and other circumstances. For complete information, please refer to our Shipping Policy.
How can I contact you if I have questions?
You can contact us through our Contact Page, by email at info@lilyandowencalifornia.com, or by phone at +13605192790. Our customer service hours are Monday to Friday, 9:00 AM – 9:00 PM. If your question concerns an existing order, please include your order number.